Gateline Assistant

About the job:

As a Gateline Assistant, you will assist in the operation of the ticket barriers at the station and provide information and assistance to customers.

Your main responsibilities will be:

Delivering a high level of service to customers
Assisting in the day to day operation of the automatic ticket barriers
Ensuring customer security and responding to customer enquiries
Inspecting and issuing tickets
Addressing customer needs in times of service disruption
Ensuring the professional appearance of the gateline area by clearing rubbish and making sure customer walkways are unobstructed.

You’ll need to be:

Able to deliver exceptional front line customer service
A Self-starter with a can do attitude
Confident when decision making
Able to remain calm yet directive in a crisis
Able to work to strict procedures

As a minimum you will need to have;

The ability to work as part of a team or independently
Evidence of numerical ability
Strong verbal and written communication skills
A Full UK driving Licence would be considered advantageous but not compulsory

About the location:

The role is based in Newbury but you would be required to visit other Stations around the Kennet and Thames Valley.

Working pattern:

The role requires shift working including weekend and bank holidays, shift times are between 06:00 – 21:30, 7 days a week on a rolling roster pattern.

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