Gateline Assistant

Are you passionate about delivering excellent customer service in a fast-paced environment? Do you have strong communication skills and a solid understanding of basic math? Are you a team player with a positive attitude who can stay calm under pressure and resolve challenges confidently?

 

If so, we have the perfect opportunity for you!

 

Join Us as a Gateline Assistant!

We’re looking for Gateline Assistants to be the friendly face at the station, assisting passengers and ensuring smooth fare collection.

In this rewarding role, you’ll help create a positive experience for every customer.

 

What You’ll Do?

• Provide exceptional customer service at ticket barriers.
• Operate and manage automatic ticket gates.
• Check and issue tickets, helping customers without valid fares.
• Maintain a clean, safe, and organized gateline area.
• Sell tickets using a mobile machine when needed.

 

Working Pattern?
You must be flexible to work shifts, including weekends and bank holidays.

 

Additional information?

This is a talent pool vacancy aimed at filling both current and upcoming opportunities. Interviews for shortlisted candidates are tentatively scheduled for the week commencing 28 April 2025.

 

What to Expect?

• Shortlisted candidates will be invited for a competency-based interview.
• Full training will be provided, including a 3-week training programme in Swindon.

 

Perks & Benefits?

• Health & Wellbeing: Health Cash Plan, health screenings, EAP, gym discounts.
• Lifestyle: Costco membership, bike scheme, retail discounts.
• Financial: Pension, share-saving schemes, payroll giving.

 

We embrace diversity and ensure equal opportunities for all. Differences in age, gender, LGBTQIA, ethnicity, religion, and disability are valued, with zero tolerance for prejudice.

We promote flexible working, review job roles for accessibility, and support colleagues in thriving. If you need adjustments due to a disability or neurodivergent condition, please let us know.

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