Service Delivery Assistant

Reporting to the Station Manager, you will work with the team of Train Dispatchers, managing the safe and timely arrival/departure of our trains.

About the job:

As a Customer Service Train Dispatcher, you will carry out key station duties, such a train dispatch in a safe and timely manner, customer information provision, customer assistance and ensuring a clean and safe station environment. It is also to manage the Platform/Train interface and provide excellence customer service and platform management.

Your main responsibilities will be:

Providing the highest levels of customer service and be dedicated to customer needs.
Ensuring the safe and punctual departure of trains from the station and following correct dispatch procedures.
Providing helpful information and assistance to customers.
Ensuring the safety of customers, colleagues, visitors and contractors will be given the highest priority.
Your strong visibility within the station will help maintain customer security.

You’ll need to be:

Able to deliver extraordinary front line customer service.
A self-starter with a can do attitude.
Able to confidently make decisions.
Able to remain calm yet confident and customer focussed in a crisis.
Comfortable working within strict procedures.

As a minimum you will need to have:

The ability to work as part of a team or independently.
Strong verbal and written communication skills.
Experience of working in an environment where safety is paramount

Additional information:

This vacancy has been created to generate a talent pool of suitable candidates who can be appointed as soon as vacancies are approved. Applicants who are successfully shortlisted will be expected to undertake an online ability test and a competency based interview. Interviews will take place 15th Sept 2025.

The successful candidate will be required to meet the medical standards for the role, which includes colour vision and hearing tests, as well as a drugs and alcohol screen. A Basic DBS Certificate will also be required.

Training will be provided at our Training Centre in Swindon and will last approximately 3 weeks. Training is Monday to Friday, full time hours, and we will provide hotel accommodation and a travel pass.

We value our differences such as age, gender, LGBTQIA, ethnicity, religion and disability. We maintain zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.

We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.

We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.

If you require additional support to complete your application due to a disability or neurodivergent condition such as dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.

Tagged as: station manager, train dispatch, train dispatcher