Station Assistant

This department provides customer assistance to our passengers and works closely with the rest of the station staff in providing this service. You will need to be proactive, looking out for vulnerable customers and assisting them where required. You will be expected to balance your workload to ensure all customer assists are dealt with swiftly and professionally.

 

The job is a physically demanding role and requires a lot of heavy lifting with the purpose to make the railway accessible to those less able by providing a first class service. Dealing empathetically with those customers and easing their journey needs.

 

 

Your main responsibilities will be:

Providing excellent service and being part of a great team
Dealing with our most vulnerable customers who book travel assistance plus any additional customers who need guidance and luggage assistance
Carrying out a range of manual handling activities, including putting ramps down on trains to help customers with wheelchairs and luggage
Maintaining a high presence outside in all elements across the station
You will also be providing travel information and helping to maintain a safe environment.

 

You’ll need to be:

Able to deliver exceptional front line customer service
Confidently deal with people and challenging situations
Strong verbal and written communication skills
The ability to work as part of a team or independently.

 

As a minimum you’ll need to have:

Previous experience of establishing relationships with customers and working in a fast-paced environment.

 

Additional information:

These roles are new roles and are for a fixed term contract for 24 months

Applicants will be required to complete an online situational judgement test and if successfully short listed will be invited to a competency based interview.

The successful candidate would be required to meet the medical standards for the role including a drugs and alcohol screen. A Basic DBS is also required.

 

Full training is provided which will take place at our Training Centre in Swindon and will be for approximately 2 weeks of full time working hours.

 

We value our differences such as age, gender, LGBTQIA, ethnicity, religion and disability. We maintain zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.

We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.

We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.

If you require additional support to complete your application due to a disability or neurodivergent condition such as dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply