Employee Relations Business Partner – Cardiff-

About our people and the recruitment process – We’re an inclusive employer of choice and we welcome applications from everyone!

As our employee, you will enjoy a wide range of benefits!

• Privileged staff travel – Leisure travel discount of 75% on all leisure travel and includes family members.

• A subsidy of up to 75% on rail and underground season tickets if you travel to work on the train.

• GWR ticket alliance – Heavily discounted all day passes for you and up to 3 friends and family to use across the GWR network.

• Benefits package including healthcare offers, a cycle to work scheme, discounted healthcare club membership, and a discounted offers and benefits including childcare, healthcare and online shopping site.

• A range of Pension schemes to choose from

• Effectively manage work-life balance with a 35hrs per week contract, hybrid working, and enhanced family friendly support

• 5 days paid volunteering leave.

• 2 weeks paid reserve leave for the Armed Forces community.

• In Wales and Western region, you will have the opportunity to join PROUD, our reward and recognition scheme where you can say thanks and recognize colleagues across the region who have demonstrated outstanding values and behaviors.

You will provide geographical, face to face support to line managers in relation to highly complex employee relations cases, in line with formal Human Resources policies and procedures in addition to targeted line manager development.

You will work closely with HR Direct our third-party service provider and the HR Business Partners to deliver an effective, consistent, and collaborative HR service.

To be successful in this role you’ll be an experienced and pro-active HR professional with a strong background in employee relations and effective case management, with the ability to coach line managers and provide proactive process guidance on more complex and high-risk cases.

Your Main Responsibilities will be to:

• Provide professional, expert, face to face Human Resources advice, coaching and support to cross functional line managers when dealing with escalated complex Employee Relations cases across a defined geographical area and in line with our policies and procedures.

• Provide clear guidance to managers regarding their responsibilities within a process or procedure and the elements the HR function will undertake.

• Proactively manage and develop relationships and communication channels with Business Partner teams and HR Direct regarding complex ER cases and development requirements.

• Development and delivery of targeted line manager up-skilling working closely with the HR Business Partner and broader HR Direct team on company wide initiatives.

• Maintain and track case records and documentation through HR Direct and our systems in a timely manner.

• Provide coaching, guidance and support to enable line managers to formulate pragmatic and business focussed solutions which are balanced with policy application and broader employment legislation.

• Responsible for the provision of consistent advice to line managers and therefore required to liaise across the broader HR function and share knowledge proactively.

• Proactively maintain own knowledge on Employment Legislation and Organisational awareness.

• Provide support to the ER Operations Manager or HR Business Partner team/s as required/requested.

You will ideally have

• A proven track record in a previous HR Advisory role, in particular experience of dealing with numerous and highly complex Employee Relations cases, up to and including Tribunal stage across a number of organisation functions within a large complex organisation.

• Demonstrates strong commercial approach and understanding of business needs.

• Experience of development and delivery of manager up-skilling both individually and through workshops/formal development interventions.

• Up to date Employment Law knowledge and practical application of legislation.

• Passionate about customer service and delivering professional HR support to the business.

• Capability to establish professional credibility quickly.

• Experience of coaching and influencing line managers and senior business leaders.

• Strong time management, organisation and prioritisation skills and the ability to work under pressure and to deadlines.

• Ability to travel and work across a geographical area covering numerous locations.

• Strong analytical and diagnostic skills.

• Experience of working within a Unionised environment.

• Resilient, Adaptable and Flexible.

• CIPD qualified or relevant experience to demonstrate level of competence.

• Excellent written and verbal communication skills and the ability to communicate effectively across a broad spectrum of managers with varying levels of capability.

What could set you apart

• Experience of advising managers and others on a variety of our terms and conditions of employment.

• Experience of providing advisory support across a number of our functions.

• Experience of working in a remote capacity, independently and on own initiative.

Not sure if you meet all the requirements? Let us decide.