On Train Delivery Manager

So, what exactly does an On Train Delivery Manager do?

We’re glad you asked!

Reporting to the On Train Experience Manager, our On Train Delivery Managers are responsible for ensuring that the on-board teams, which includes our Train Managers, Customer Experience Leaders, Chefs and Hosts are present for duty as expected, ready to deliver an amazing experience on train for our customers – covering our full service timetable from first to last train on a rostered basis.

As an On Train Delivery Manager you will be mainly depot based, managing and leading a large team of on-train crew to provide the best possible experience for our customers throughout their journey. On a day to day basis you’ll ensure that services are fully crewed, making contingency arrangements to cover services where necessary.

To make it as an On Train Delivery Manager you’ll need:

Experience of leading large teams – circa 50 plus in a fast-paced environment
An understanding of employment law and the ability to manage within company people processes and policies.
Proactively identify priorities and plan own workload accordingly
Be able to demonstrate coaching capabilities that develop team competence and professionalism
Proactively, build relationships to support the delivery of continuous business improvement
Develop a collaborative approach to drive a holistic customer experience and promote effective and constructive challenge to drive customer improvements
Have an understanding of the importance of commercial and financial acumen
The ability to interpret data to drive informed action plans and programs to deliver results
The ability to evidence achievements of success from initiating and managing cultural change
Be flexible and resilient with change and business pressures with the ability to work in a high volume, fast paced environment with constant changing priorities
Maintain a secondary competence role for the purpose of contingency planning.

What we believe:

To be the most loved, progressive and responsible train operating company, we must make a meaningful difference – always doing what’s right for our customers, our people, the communities and destinations we serve, the future of the industry we lead and the environment we cherish.

About Us:

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