Service Delivery Assistant

Your main responsibilities will be:

Providing the highest levels of customer service and being proactive to customer needs
Ensuring the safe and punctual departure of trains from the station, following correct dispatch procedures
Providing information and assistance to customers
Ensuring the safety of customers, staff, visitors and contractors is given the highest priority
Ensuring the cleanliness of all areas of the station especially toilets, waiting rooms, platforms, stairs and subways

You’ll need to be:

Able to deliver exceptional front line customer service
A Self-starter with a can do attitude
Confident when decision making
Able to remain calm yet directive in a crisis
Able to work to strict procedures

As a minimum you’ll need to have:

The ability to work as part of a team or independently
Evidence of numerical ability
Strong verbal and written communication skills
Experience of working in an environment where safety is paramoun

Additional information:

If successfully shortlisted, you will be invited to undertake an online ability test, and competency based interview. The successful candidate will be expected to meet the medical standards for the role, including colour vision, hearing tests as well as a drugs and alcohol screen. A Basic DBS is also required.

Interviews will take place 15th September 2025.

Full training is provided and takes place at our Training Centre in Swindon. Training sessions are Monday to Friday and a travel pass is provided for you to travel to/from the venue.

You must be vigilant of all activity on the station and take action in the event of any unsafe behaviours or conditions observed. You are responsible for the safe and efficient dispatch of train services and managing the platform environment.

A key member of the team, you will be involved in all aspects of the station and supporting colleagues in their roles. This is a challenging role that demands great customer service skills, flexibility and an ability to respond to the ever-changing demands of a busy railway station.

We value our differences such as age, gender, LGBTQIA, ethnicity, religion and disability. We maintain zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.

We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.

We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.

If you require additional support to complete your application due to a disability or neurodivergent condition such as dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.

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