Gateline Team Leader

The purpose of the role is to lead the team and to deliver excellent customer service with Integrity and Empathy to all our customers.

Your main responsibilities will be:

Manage, lead, monitor and develop a team of Gateline Assistants.
Deliver high level of service to customers.
Assisting with the day-to-day operation of the automatic ticket barriers.
Ensuring Customer Security and responding to customer enquiries.
Inspecting and issuing tickets.
Addressing customer needs in times of service disruption
Ensuring the professional appearance of the Gateline area by clearing rubbish and making sure customer walkways are unobstructed.

You’ll need to be:

Able to provide, deliver exceptional front line customer service.
Able to understand customer requirements and expectations
A Self-starter with a can do attitude
Confident when decision making
Able to work within guidelines
Able to prioritise the workload of others.

As a minimum you’ll need to have:

Evidence of leadership within a team
Cash handling experience
Evidence of numerical ability
Attention to detail
Strong verbal and written communication skills
A Full UK driving Licence would be considered advantageous but not compulsory.

Additional information:

This is a predictive advert pending the vacancy being authorised.

Applicants successfully short listed, will be invited to undertake a competency-based interview and interviews will take place on Thursday 24th July 2025.

We value our differences such as age, gender, LGBTQIA, ethnicity, religion and disability. We maintain zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.

We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.

We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.

If you require additional support to complete your application due to a disability or neurodivergent condition such as dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.

Tagged as: gateline assistant, Team Leader