Customer Service Supervisor

Be part of One Team Today!

We are proud to be One Team. Everything we do is driven by our values: keeping people safe, delighting our customers, doing the right thing, and building a sustainable railway. That means we’re serious about valuing people, creating opportunities, and ensuring everyone feels empowered to bring their authentic selves to work.

About the role

We’re looking ahead and building a talent pool of future Customer Service Supervisors at Derby Station.

As a Customer Service Supervisor, you’ll lead and support the station team, making sure customers receive the very best service and that our station runs safely, smoothly, and to the highest standards. From rostering and briefings to ensuring compliance with company processes, you’ll be at the heart of the action in a fast-paced environment.

Key responsibilities

• Lead day-to-day activities, ensuring the station is safe, clean, and presentable.
• Carry out team briefings and oversee shift planning and rostering.
• Monitor and support compliance with company policies and safety standards.
• Report any accidents, incidents, or operational issues.
• Authorize staff timesheets.
• Work closely with Network Rail and key stakeholders every day.

About you

You’ll be passionate about people and customer service, with the confidence to lead a team in a busy environment. You’ll bring energy, positivity, and the ability to handle challenging situations with professionalism.

• Previous supervisory or people management experience is essential.
• Railway experience is desirable but not essential.
• Flexibility to work shifts, including early mornings, late evenings, nights, weekends, and bank holidays.

Full safety-critical training will be provided. Please note that offers are subject to passing a safety-critical medical assessment, including drugs and alcohol screening and a color vision test.

What happens next

Successful candidates will join our talent pool for up to 12 months, giving you the opportunity to step into the next available role without reapplying.

Inclusion

We’re passionate about representing the communities we serve. We know that women and people from ethnic minority backgrounds are currently under-represented in our teams, and we’re taking positive steps to change that. We warmly welcome applications from candidates of all backgrounds who want to bring their skills and energy to Our network.

Ready to apply?

Submit your application form online and upload your CV (please remove personal details such as your name, as we operate a blind screening process).

We welcome applicants from diverse backgrounds, we promote equal opportunities for all. We  are a non-discriminatory employer committed to the recruitment and promotion of all on the basis of ability and merit irrespective of disability, race, gender, health, social class, sexual preference, marital status, nationality, religion, employment status or age. We’ll treat your application fairly and assess you for the job based on merit and skills