On Board Supervisor

To be an On Board Supervisor with us, you’ll need to demonstrate a fantastic, fresh attitude to serving customers. A pride in your appearance is essential. You’ll be resilient, and able to think on your feet at all times, be confident at managing situations as and when they arrive, and commit to putting customers first throughout the day. No two days will be the same, and you’ll travel widely on our network, helping us make the best impact on our customers’ journeys possible.

Experience / Skills / Requirements:

A proactive customer approach coupled with passion and ability to work as one with all involved in keeping trains running on time
Exceptional levels of customer service, each and every time – you will be a role model for others to follow
Demonstrable experience of managing customers effectively in difficult environments.
Ability to follow standards and apply rules and regulations appropriately, with due regard for safety and the provision of customer service.
You must be able to demonstrate a high level of numerical ability.
Due to the shift times, which will vary, you must live in the local area and have available independent transport.
An effective communicator and must be able to demonstrate this both through your application and or assessments.
Confidence to make decisions in a customer focused manner and carry out instructions effectively.
Impeccable time management, as the post will require the holder to work shifts which can start and end on a 24 hours per day/7 days per week basis as defined in the roster.