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Consumer Team – Senior Executive Officer

Full Time Hybrid Part Time New
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Railway Executives

recruiter@railwayexecutives.co.uk

Full job description

Details

Salary

£40,217 – £48,679
London: £44,396 – £48,679 ; Regional: £40,217 – £44,503
GBP

Job grade

Senior Executive Officer
Grade D

Contract type

Fixed term

Length of employment

2 years

Business area

ORR – Strategy, Policy & Reform

Type of role

Other

Working pattern

Flexible working, Full-time, Part-time

Number of jobs available

1

Contents

  • Location
  • About the job
  • Benefits
  • Things you need to know
  • Apply and further information

Location

Birmingham, Bristol, Glasgow, London, Manchester, York

About the job

Job summary

Our consumer team focuses on monitoring the rail passenger experience in the areas for which we have regulatory responsibility. We recognise success and good practice so that it can be shared more widely, and take prompt & effective action when required.

Job description

You will be working to create a better experience for rail passengers, supporting policy and compliance projects across the breadth of Our consumer team’s work. We focus on accessibility, passenger information, ticket retailing, complaints and redress. You will use evidence to understand the passenger experience, put forward ideas for how we can use its influence and powers to have the greatest positive impact, and contribute to our industry interventions. You will need to work highly collaboratively with colleagues from across the consumer team and build relationships with external stakeholders.

A new passenger watchdog has been proposed by the Department for Transport, which could take on some of the functions of our consumer team. Where functions transfer, roles may transfer to the new body.

 


Person specification

For key responsibilities please see the attached job description.

Our hybrid working means that we currently work from our workplace location a minimum of 40% of our working week, although requirements to attend other offsite locations for official business, also count towards this level of attendance. Working arrangements are subject to continuous review.

Behaviours

We’ll assess you against these behaviours during the selection process:

  • Seeing the Big Picture
  • Making Effective Decisions
  • Changing and Improving

 

Things you need to know

Selection process details

This vacancy is using Success Profiles , and will assess your Behaviours and Experience.
For information on the selection process, please see the attached Candidate Information Pack and Job Description.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

  • UK nationals
  • nationals of the Republic of Ireland
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
  • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
  • individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
  • Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles .

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .

Apply and further information

This vacancy is part of the Great Place to Work for Veterans initiative.
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
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