Till Team Leader

Key Responsibilities:

Supervise and motivate the till department team to achieve accurate and efficient service by providing clear instructions and support.
Regularly check duty points to ensure team members are present and performing their tasks to the best of their ability, offering the highest levels of customer service.
Direct customer flow to avoid queue crowding and provide assistance to customers regarding products, services, prices, and promotions.
Address customer complaints and disputes diplomatically, finding creative solutions that align with company policies.
Maintain a clean and hygienic work environment to enhance the garden centre’s image and customer experience.
Implement company security procedures to prevent theft, lifting, and robbery, ensuring a safe working environment.
Count cash and vouchers to reconcile with the day’s takings at closing time.
Hold team ‘catch up meetings’ each morning when the Till Supervisor is absent.
Train new till operators, providing clear guidance and directions for effective job performance.
Assist with till team member recruitment, inductions, performance reviews, and other staff matters as needed.
Foster a culture of punctuality and reliable attendance among the cashier team.

Additional Responsibilities:

Collaborate with the Garden Centre Senior Management Team and the Till Supervisor to ensure efficient garden centre operations.
Embrace flexibility by undertaking tasks according to the evolving needs of the company.

Qualifications and Skills:

Strong communication skills, both verbal and written, to effectively manage the till department team and communicate with customers.
Proven leadership experience, preferably in a retail or customer service environment is preferrable.
Good mathematical skills to handle simple calculations.
Ability to make quick decisions while considering customer satisfaction and company goals.
Detail-oriented approach to monitor cash transactions and uphold accuracy.
Customer-centric mindset, focusing on delivering exceptional service and resolving issues.
Ability to work in a fast-paced environment, remaining proactive and attentive to changing needs.
Knowledge of security procedures and measures to prevent theft and maintain a secure workplace.

Rewards and Benefits:

Simply Health cash health plan.
Competitive hourly wage.
Holiday entitlement.
Staff discounts.
Part uniform provided.
Ongoing training as required.
Workplace pension.
Opportunity to contribute to a dynamic and customer-focused team.
A supportive working environment that values your contribution.
Additional long service benefits.

Tagged as: Team Leader