Passenger Services Roster Clerk

We are seeking a Passenger Services Roster Clerk to join the Roster team working from Chatham. (hybrid working).

2025 is the 200th anniversary of the first-ever passenger rail journey, so we’re celebrating our proud history and our bright future.

As a Passenger Services Roster Clerk, you will have a number of responsibilities that will include but not be limited to:

Producing efficient rosters for station staff within agreed production deadlines and distributing to staff and managers as required.
Completing weekly ratification of rosters with Owning Managers/AM’s and providing lists of uncovered duties.
Recording and monitoring of ‘off track & unproductive time’, including training, medicals and ad hoc leave.
Maintaining and updating accurate records for the stations, including equalisation, Annual leave, Rest days, and Sundays.
Ensuring the full handover of key information with other RC’s as required.
Supporting the development of efficient rosters during Timetable changes and in line with and local requirement changes.
Assisting with data compilation to support budget and forecast production.
Assisting with the scheduling of staff for training and other release as required, ensuring costs are within forecast and kept to a minimum.
Ensuring strict deadlines for information required by the Payroll department are adhered to.
Arranging the release of staff, as required, to attend meetings, training and any other non-productive requirements.
Preparing draft rosters to assist the AM and Managers with PA/Local changes.

The experience you’ll need:

To be considered for this role we recommend you demonstrate the below in your application;

Excellent attention to detail.
Extensive experience of working within a rostering, scheduling or co-ordination role for large workforces
Ability to work in a pressured environment.
Sound decision making skills.
Flexible approach to working.
Report writing skills.
Customer awareness and focus.
Planning and organising skills.
Excellent team working.
Good communication, negotiation, motivational skills.
Proficient in; Outlook, Excel, PowerPoint and Word applications.
Completed or working towards Ability to obtain Vocational Qualification in Business Administration (Level 2).

Other things to know:

This vacancy may close early if we receive a large number of applications. So, make sure you get yours in early.
All offers of employment are subject to satisfactory references, a right to work verification, a basic criminal record check, and a pre-employment medical assessment. Work visa sponsorship isn’t available for this role.
If you applied but weren’t successful in getting a similar role at Southeastern, please wait six months before applying again.

What you’ll get in return:

Along with your salary, the rewards you’ll get include;

a final salary pension
24 days annual leave allowance (plus bank holidays)
free rail travel across our networks.

Tagged as: roster clerk