Retail Assistant

This role requires you to work shifts which are between 04.40 and 23.30 and you’ll also be rostered some Sundays as paid overtime’.

Our Retail Assistants provide comprehensive customer service and care at the station, to maximise revenue income and to help maintain a clean, safe and presentable retail environment to our customers.

You will be responsible for the care of all station equipment and ensure compliance with health and safety is maintained at all times as well as high level of customer service.

The Retail Assistant will also:

Ensure customers are provided with the available accurate and timely information
Ensure own safety and that of others at all times
Provide a high quality ticket retailing and customer care service
Make reservations for customers and assist them with their travel arrangements
Proactively ensure that information is communicated within the station team and to other locations as appropriate
Comply fully with station accountancy, cash regulations and internal check procedures to ensure that revenue and vulnerable items are kept secure.
Ensure that cash is remitted promptly and according to EMT’s procedures
Conduct station cleaning duties, and make the station safe, presentable and welcoming to customers as required
Announce train arrivals and departures as required
Ensure posters are displayed on the station, replacing any which are faded or out of date as required.
Assist with disabled passengers as required
Carry out fire and security checks in line with current risk levels and maintain a high level of security vigilance at all times
Undertake Evacuation Warden duties as required
Ensure that the station environment is kept safe for all users in all weather conditions, including undertaking winter weather precautions.

Previous experience within a customer facing role would be advantageous, but is not essential. We are looking for hard working and customer focused people to join our team. Training will be provided to the successful candidates.

As well as a competitive salary, we’ll also offer you;

Defined benefit Pension scheme
75% discount on national leisure travel (inc partner and dependants)
Up to 32 days annual per year
…and many more!

Tagged as: assistant, customer, line, safety, service, shift