Regional On Train Manager

This role leads a large multi-site team covering the area from South Wales to the South coast of England including Bristol, Swansea, Gloucester and Westbury depots. The On Board function is responsible for Train Managers and Conductors, Catering crews and Revenue Protection colleagues in the region, making up around 700 colleagues in ten locations.

The Regional Manager reports to the Head of On Board as part of the Senior Management team in the Customer Services directorate.

What are the requirements?

A background in a leadership role in a commercial, retail/hospitality or travel sector with excellent Customer Service experience is essential. The Regional Manager leads a team of senior managers across a range of key RE roles accountable for safety, customer service, colleague wellbeing, on train revenue and train performance within the region.

The Regional manager will be responsible for liaison with local and regional Trade Union colleagues and must be a capable negotiator, able to achieve consensus in challenging situations. A strong focus on colleague and management development, wellbeing and resilience is crucial.

Ideally you’ll hold a degree or equivalent education, candidates will be able to demonstrate a record of continuous career learning and must be comfortable using a range of IT based reporting and communications applications. The ability to create impactful reports is essential and ideally some experience of preparing business plans or formal change proposals.

We value our differences such as age, gender, LGBTQIA, ethnicity, religion and disability. We maintain zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent. We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.

We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.

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Tagged as: train manager