Gateline Assistant

About the job:

As a Gateline Assistant, you will work with the whole station team to deliver a safe and welcoming experience for all of our customers.

You will be overseeing the Ticket Gates to ensure all travellers have the correct ticket for their journey and helping them navigate their way safely around the station.

You will be the first port of call for many customers and will need to be able to offer help and advice quickly and effectively, to ensure everyone’s journey stays on track.

Your responsibilities will include, but are not limited to:

Often the first port of call for our customers, whether that be for information, or help with their tickets, your job is to make sure the customer has everything they need to travel confidently by train.
You will ensure the safe operation of ticket gates and manage the flow of customers through the gates during busy times.
If there is disruption, you will be instrumental in helping direct customers, keeping them safe and informed.

For a full list of responsibilities, please download the job description available at the bottom of this advert.

You’ll need to be:

Organised, proactive and able to efficiently prioritise tasks.
Able to cope with repetitive tasks under pressure.
A great communicator that enjoys working with people.
Confident and happy to approach and talk to new people.
Passionate about doing the right thing – nothing is too much trouble.

Applicants who require a visa must have 6 months remaining at the time of their appointment. Training is full time and you must be able to commit to this.

Join our team and help us continue to improve quality of life, by bringing people together to get the most out of life.

We value our differences such as age, gender, LGBTQIA+, ethnicity, religion, and disability. We maintain a zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.

We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.

We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.

If you require additional support to complete your application due to a disability or neurodivergent condition, for example, dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.

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