Station Assistant/Train Dispatcher

What does the job involve?

Working on a full-time, permanent basis, based at Birmingham Snow Hill – shift patterns will include weekends, early starts and late finishes
Safely dispatching trains from the station platform – following struct safety guidelines
Using the customer information system to announce train arrivals and departures
Keeping a record of delays, train re-platforming and other events that could affect the train running plan
Handling difficult situations in a calm, customer focussed manner
Conducting security checks along with health and safety checks
Providing assistance to passengers with disabilities – where required.

What skills and experience do I need to do the job?

Customer focussed – being presentable, approachable and proactive
Comfortable managing conflict – remaining calm in difficult situations
Great communication skills – able to flex your style to the audience
Having flexibility – both with your hours of work and approach to work
Stay calm under pressure – able to handle conflict
Be able to make decisions – based on the situation at the time
Have good IT skills, along with a good level of maths and English
Live within a reasonable commute of the station you have applied for – early starts and late finishes will mean you need to be able to get to work, possibly before/after public transport is running
For safety reasons, you need to be aged 18 or older.

What is the salary and benefits?

Salary is£25,455 rising to £29,711 after probation period
One of the best pension schemes available
Free travel on all our trains and those of other train companies within our parent group company – for you, your partner and any dependent children
75% off all other train company travel tickets
Retail discounts
Career development opportunities.

What happens next?

Once you have applied;

You may be invited to complete a short video interview – your opportunity to tell us why you are the right person for the job and a little more about your experience
If you pass the video stage, you will be invited to undertake rail industry online assessments – specific to the job
If you successfully pass the assessments, we shall invite you to meet our managers face-to-face.

Due to the volume of applications we receive, the advert may close earlier than the published closing date. Please submit your application as soon as possible to avoid missing out!

As an inclusive employer, we welcome applications from all backgrounds and ensure no-one receives less favourable treatment on the grounds of age, disability, gender, race/ethnicity, religion, belief and sexual orientation.

Applications will be considered from colleagues with 6 months experience, after completion of their probationary period and a full check of absence and disciplinary records.

Tagged as: Birmingham, customer, line, manager, safety, shift