Anglo Scot Route Controller

As a Route Controller, you’ll be at the center of the action, making real-time decisions that keep our train services running smoothly for both customers and colleagues. You’ll be the go-to person for operational communication, ensuring every move is safe, compliant, and customer-focused, while also keeping an eye on the financial impact of your choices.

When disruption hits, you’ll step up as a key player, working closely with our Resources team to bring services back on track quickly and effectively. Your ability to think fast and act smart will make a real difference to thousands of journeys every day.

Control posts operate 24 hours a day and involve shift work, therefore nights, shift and weekend working is required along with a positive can-do demeanour to sophisticated problem solving.

You:

Must be willing to do Nights
Must be available for 06:00 starts and 22:00 finishes
Must be available to work weekends
Must live within 60 minutes commute of Birmingham New Street Station.

To be successful in this role, you must be able to demonstrate:

Good understanding of the rail industry and passenger train operations
Experience in using IT systems to manage train operations
Strong problem-solving and analytical skills
Excellent communication and interpersonal skills
Ability to work under pressure and to meet deadlines

Please see the role profile for further information.

Benefits:

Final salary pension
Privilege Travel card (75% off other train operators fares for leisure travel)
30 days holiday rising by 1 for every completed year of service to a maximum of 37 days (inclusive of bank holidays)
10 free journeys on other First Group Train Operators.

We welcome individuals of all races, religions, ages, genders, gender identities, sexual orientations and abilities. Our goal is to reflect the communities we serve and create an environment where everyone feels valued and heard.