2nd Line Support Engineer

2nd Line Support Engineer

Birmingham (Hybrid)

83zero are excited to be working with an established asset management based in Birmingham. We are looking for someone with a strong technical support background and provide assistance to end-users, ensuring smooth IT services and systems support across the business.

Key Responsibilities:

– Provide first-line support for hardware/software issues on Windows 10/11, Microsoft 365, and Azure/Entra.
– Log, track, and resolve incidents/service requests per ITIL best practices.
– Assist users with Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive).
– Manage devices using Microsoft Intune.
– Maintain documentation of incidents and solutions.
– Deliver high-quality customer service and training.
 

Preferred Skills and Experience:

– Minimum 2 years in IT support/service desk role.
– Proficiency in Windows 10/11, Microsoft 365, Azure/Entra, and Intune.
– Strong problem-solving, communication, and customer service skills.
– Familiarity with ITIL processes and ticketing systems.
 

Additional Notes:

– Hybrid position, minimum 3-5 days per week in Birmingham.
– Monthly travel to London office.
– Possible after-hours or weekend support
 

If you are open to a new opportunity, contact me today!