SISS Service Delivery Manager

About the job:

Ensure the delivery of high availability, fit for purpose security and customer information systems by ensuring on train and station security and information systems are supported and maintained through management of the various support contracts and commercial arrangements that exist, ensuring that suppliers meet all their obligations and that a high level of system availability is maintained and cost controlled.

Your main responsibilities will be:

Ensuring the integrity and quality of systems used for security and information.
Management of supplier contracts to ensure compliance by all parties.
Management of contractual and system processes including change control, IT Security and reporting.
Management of interfaces between systems.
Management of systems and contracts to ensure legislative compliance.
Reporting and managing of risk in accordance with the agreed processes.
Reporting the performance of contracts and systems.
Identifying any areas of improvement with the systems deployed.
Identifying any areas of improvement in any aspects of contract delivery or associated process.
Delivery of projects to maintain and enhance security and information provision.
Support and implement all relevant safety objectives within the area you are responsible for.
Create new and grow existing relationships with external stakeholders.
Forge valuable cross functional relationships with key internal stakeholders.

You’ll need:

A good level of education with a strong understanding of the rail industry.
Excellent interpersonal skills and an ability to successfully manage stakeholders through influencing, negotiation, and communication.
A good understanding and a good working knowledge of contract management and project delivery within the railway environment.
Ability to build strong working relationships; influencing colleagues across the business along with external stakeholders.

Working pattern:

On average you will work 37 hours across 5 days per week, typically office hours.

There may be occasional weekend and night working.

The Reward:

In return we offer a competitive salary and a variety of valuable benefits, including;

Free leisure travel for spouse/partner and dependants (criteria dependent)
75% discount on many other train operating companies
Full training and support with development
Large range of exclusive retail offers
Excellent pension scheme

We value our differences such as age, gender, LGBTQIA+, ethnicity, religion, and disability. We maintain a zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.

We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.

We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.

If you require additional support to complete your application due to a disability or neurodivergent condition, for example, dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.