Trainee Train Manager

Trainee Train Manager – Banbury
Permanent
£30,527 per annum

Job Purpose

Work as a Train Manager within Zed Rail Limited you will be responsible for helping to achieve the high standard of quality of performance on Zed Rail Trains ensuring the safety of yourself and others at all times.

Key Accountabilities

Manage customer security, respond to customer enquiries and in times of disruption, ensure that customers’ needs are placed first.
Provide clear and concise on train announcements to ensure accurate information is given to customers.
Check the cleanliness and general environment of each train and rectify or report faults by means of the Vehicle Defect Book.
Welcome customers boarding trains, particularly at originating stations.
Provide passenger count information on trains.
Deal with anti-social behaviour on trains.
Carry out all necessary Rules and Regulations.
Act as an “Authorised Person” to take part in revenue protection on trains and stations, issuing Penalty Fares and excess fares where appropriate.
Act in accordance with the Code of Practice for the treatment of suspects, within the scope of the Police and Criminal Evidence Act 1984 to:Conduct Interviews with suspects.
Make notes, prepare and submit reports.
Attend court as required.
Experiences with anti-social passengers and fraudulent travel.
Assist as directed where reasonable and safe.
Person Specification

Essential Criteria

Good Attendance.
Good hearing & eyesight and good general health (this is a safety critical role and all postholder’s are required to meet certain medical requirements according to the Railway Group Standards and be subject to random drug & alcohol testing).
Good verbal communication and interpersonal skills as well as good numeracy and literacy skills.
Able to remain calm under pressure, particularly when dealing with conflict and be able to work on own initiative.
Able to attend for work at times when public transport may not be running (i.e. Early shifts).
Flexible approach to working shifts and weekends.
Confident manner when dealing with the public (particularly when dealing with difficult customers)
To remain helpful and courteous at all times, especially when dealing with customers.
Able to work alone (this could be early in the morning and late at night).
Neat & tidy appearance (there is a requirement to wear full uniform).
 

Desirable Criteria

Experience of working in the rail industry.
Experience of working with customers in a face-to-face environment.
Previous cash handling experience.
A good standard of local railway and geographical knowledge.

At Zed Rail Limited, we work in an environment where diversity is essential, inclusion is our culture, and each person knows they belong and matter.

If you require any reasonable adjustments to be made to the application or interview process, please don’t hesitate to let us know.

Tagged as: train manager, trainee train