Apprentice Train Manager
Full TimeBookmark Details
Full job description
This Vacancy is for a start date of May 2025 and for a future talent pool.
Please note specific qualifications are required for this position and due to timescales applications without the relevant qualifications cannot be considered.
So, what exactly does a Train Manager do?
We’re glad you asked!
As a Train Manager you’ll be responsible for leading the on board team to provide outstanding customer experience whilst also ensuring the safe and punctual operation of our services – it’s a demanding, high profile position but immensely rewarding at the same time. You’ll build relationships with your team, maintain impeccable standards and inspire them to always provide customers with the best possible experience through effective coaching, support and performance feedback.
With support from your on board team you’ll maintain a safe and clean working environment at all times ensuring that bikes, bags and other belongings are stored correctly and taking personal responsibility for opening and closing the doors, dispatch of the train and customer management – don’t worry we provide full training! You’ll carry out effective ticket checks throughout our services and in instances where customers have not purchased a ticket online or from our Travel Centre will actively promote sales. In addition to this you’ll have contact with the driver, particularly during times of disruption and will be responsible for distributing accurate and timely information to both colleagues and customers regarding the journey. Finally, by collaborating with colleagues from across the business you’ll play a key role in delivering our safety, revenue and customer service targets. Think you can manage all of this whilst travelling at 125 mph? Then this is the job for you!
Please note that this vacancy is for a Department for Education funded apprenticeship role and requires a strong commitment to learn and succeed from the successful candidate. Our training embeds the apprenticeship standard within delivery.
Do you have what it takes?
To be a great Train Manager you should;
Be a customer experience professional – you’ll be highly motivated, organised and have a genuine passion for working with customers, ensuring that they receive the best possible service whilst on board our services.
Have outstanding leadership and coaching skills – you’ll be confident in assigning roles and responsibilities amongst the team.
Possess the ability to build relationships and inspire colleagues to provide exceptional customer experience (even in the most difficult of circumstances).
Have existing knowledge of ticketing and routes so you can help our customers with any questions they may have.
Understand revenue and cost targets in order to help drive our commercial performance on board and be able to comply with policies and procedures.
Due to the sale alcohol, you will need to be aged 18 or over to apply.
Finally, you’ll need to be flexible – our trains operate just about 24/7 so you’ll need to be able to fully commit to working shifts. Please also be aware that you may be required to stay away from home during the initial training for this position.
Candidates must have Maths and English GCSE or equivalent Grade 9-4 /A*-C or equivalent. Copies of the actual Certificate will be requested as part of the application process and must be provided to continue your application.
As this is an apprenticeship if you already poses a Level 2 Passenger Transport Operative qualification or are working towards one we will be unable to progress your application at this time.
What we believe:
To be the most loved, progressive and responsible train operating company, we must make a meaningful difference – always doing what’s right for our customers, our people, the communities and destinations we serve, the future of the industry we lead and the environment we cherish.
We know that our people are the beating heart of everything we do. We are committed to creating an inclusive, engaged culture that supports everyone at every stage of their journey – and ensures that when you’re with us, you can always be you. No wonder most people never want to leave!
Developing our people
We are focused on creating a learning culture, to support our people to be the best they can be at work by providing them with the tools and resources to navigate their development and career journey.
Health & wellbeing
To create a culture where our people can perform at their best, the physical health and mental wellbeing of our people is of paramount importance to us.
Start your journey here!
Please note we are unable to provide feedback on applications at any stage prior to a face to face interview.
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