2nd Line ITSupport Engineer

2nd Line IT Support Technician 
Chester
£34000 – £36000

Responsibilities:

Diagnose and resolve complex hardware and software issues for internal staff.
Provide in depth technical support for users via phone email and remote desktop sessions
Monitor and maintain system health
Log track and manage incidents and service requests using the ticketing system.
Install and configure software ensuring compatibility with existing systems
Provide support for hardware, including repairs replacements or upgrades
Assist with user account creation, password resets and permissions.

Experience Required:

Windows 10/11
Active Directory
O365
TCP/IP
DNS/DHCP
VPNs
ITSM – Service Now, JIRA etc
AV’s
Veeam/Acronis
VMWare/Hyper-V

Tagged as: service, Service technician, technician