Shift Station Manager

Brief Description:

The Shift Station Manager manages the day to day performance of the Station team within set resources and budgets, in accordance with the company processes and objectives.

They professionally deliver excellent and consistent customer service – providing an operationally safe, secure and quality station environment for all station stakeholders including TOCs, tenants, passengers, station users and retailers.

 

Please be aware this role holds a mandatory requirement for the incumbent to hold valid security vetting clearance. Any offer will be conditional on the successful candidate obtaining clearance prior to a start date being agreed.

 
If you have lived outside of the UK in the last 3 years and have been invited to interview for this role, please notify us.

 

Key Accountabilities

1. Manage and lead the direction of the station team in the delivery of a safe station environment, compliant with appropriate operational and safety standards, to provide excellent customer service. Act as a role model and mentor, progressing agreed development plans through continual monitoring and review to enhance team performance.

2. Implement and lead station emergency and evacuation plans as required and manage the security of identified risk areas, checking inspections are completed and recorded. Manage and direct resources in response to all accidents and incidents affecting the station environment.

3. Monitor and maintain station services and amenities in accordance with the terms of the Station Access Agreements (SAAs), in partnership with TOC’s and retail outlets.

4. Liaise with internal and external stakeholders and customer including route teams, TOC’s and FOC’s, to develop and maintain effective relationships in order to increase the overall customer satisfaction at the station.

5. Manage employee rosters and resources on a day to day and long term basis, delivering resource contingency plans as necessary within budget and procurement rules.

6. Manage the programme delivery for station checks including contractor compliance and train despatch, in accordance with relevant company standards and procedures. Implement the National Railway Security Programme and Station Security Plan to deliver the legislative requirements and maintain relevant records and implement plans to prevent criminal activity and improve safety within the station.

7. Conduct the required risk assessments that are mandated through legislation and company standards. Review and approve contractor risk assessments and method statements for compliance with standards.

8. Implement and comply with the relevant industry and company standards and procedures including health, safety and environmental policies and procedures. Management and deliver the competency assessment processes. Comply with Network Rail’s.

9. Carry out non-technical checks of works in progress checking that Landlord’s Approval Conditions are adhered to and that non compliances are reported and managed effectively.

 

Job Skills, Experience and Qualifications:

Essential;

Ability to lead, manage and develop people*
Ability to attain rules and regulations level 2 competency*
Ability to gain appropriate assessor competence*
Ability to gain Station Incident Officer*
Ability to gain safety management qualification IOSH/NEBOSH
Able to demonstrate decision making skills and assertiveness
Understanding of customer needs and requirements
Able to demonstrate organising and planning skills
Previous safety management experience
Ability to attain Person Responsible for Fire Safety
Attain First Aid at Work

 

Desirable:

Understanding financial systems and budgets
Commercial awareness
IT skills in relation to report writing, corporate IM packages
General understanding in business improvement processes
General understanding of railway industry structure and responsibility
Ability to engage in employee relation issues
Previous customer service experience
Experience in accident investigation.

 

We’re dedicated to creating an inclusive environment and we welcome applications from everyone!

 

If successful for this role, you will be required to undergo additional security vetting (i.e. Counter Terrorism Clearance).

 

Salary: £43,588

Closing date: Tuesday 18th February 2025 – late applications will not be accepted.

 

We retain the right to close the advert before the listed closing date (based on application volumes) so if you are interested in this vacancy, we encourage you to make your application as early as possible.